When Help Does Not Have the Answer

When Help Does Not Have the Answer

A useful Help answer should be grounded in current product guidance. If it is uncertain, gather the smallest amount of context needed for the next person to help.

Where to find it: Admin → Help

What to do

1. Rephrase the question with the screen name, your goal, and the exact error.
2. Attach a screenshot if the issue is visual.
3. Open any cited article and check whether its steps match your screen.
4. If the problem remains, contact support and include the screenshot, time, page, and steps already tried.

Good to know

• Never send a password or secret key to Help or support.
• A request reference shown after an error helps support find the failed attempt.